Last updated: December 30th 2023

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. Our policy covers:

• How we collect information
• What information we hold
• Where we store your information
• What we use your information for
• Who has access to information about you
• How to complain
• Changes to the policy

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your inquiry.

We ask for your email address when you sign up for one of our newsletters.

We ask for your account and contact information when you buy something from us.

We don’t use cookies or scripts which were designed to track the websites you visit. We don’t use native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we store

When you contact us by email or through our website, we store your name and email address, plus your phone number, and the company you work for, if you’ve given them to us.

If you sign up for a newsletter, we store your email address.

When you buy something from us, we store your name, email address, phone number, and a delivery address.

Where we store your information

If you sign up for a newsletter, we store your email address in MailChimp, which is the marketing platform we use.

When you buy something, your information is stored at Stripe, our payment-platform of choice.

How we use your information

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team has access to everything you’ve provided, but individual employees have access to only what they need to do their job.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Lilly Richardson by email at [email protected].

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.